Goon Points, made simple.

No separate rewards account is needed. Use your ZRStudios webshop account and the same email address for online purchases, convention purchases, and opening Rewards.

Yes. Customers with a ZRStudios webshop account can earn Goon Points on eligible purchases at our convention booths, at the same rate as online purchases. Give our team the email linked to your webshop account before paying so we can attach the purchase to your customer profile.

No. Goon Points and reward codes can only be redeemed on the ZRStudios webshop. Earn points at our booth, then sign in to the webshop and open Rewards to use them toward a future eligible online order.

Yes. Use the same webshop account email for both. Give that email to our booth team before payment so your convention purchase is linked to your existing customer profile. You can check the combined balance by signing in to our webshop and opening Rewards.

Create an account on our webshop before completing your convention purchase, then give our team the same email address before you pay. If you need help, ask our booth team.

Sign in and open Rewards. Your balance appears there. Select Ways to redeem to see the rewards available to you.

Points are based on eligible merchandise spending. Shipping, tax, and amounts covered by discount codes do not earn points.

Points are awarded when an eligible order is marked paid. If points seem to be missing, contact us with your order number or convention receipt and the email address linked to your webshop account so we can review the purchase.

Purchase points are earned after payment, so they go toward a reward for a future order.

Points are deducted when you redeem, even if you leave checkout. Your unused code stays in Rewards under Your rewards for later use, subject to any expiry shown. The points do not return automatically.

Contact us before using the code. We can review the unused reward and, where possible, cancel it and restore the points. Customers cannot cancel a redemption themselves.

Our reward codes cannot be combined with print bundle discounts or other promotional discount codes. Check your final total before paying. You can save an unused reward code for a later eligible purchase.

Check your reward requirements, sign in to the account that redeemed it, and confirm that the code is unused and unexpired. Another discount may prevent it from applying.

Reward codes are linked to the customer account that redeemed them. Sign in to that account when checking out.

Check the reward details for an expiry date before redeeming or using a saved code.

Points earned on refunded merchandise are adjusted. A reward used on a refunded order is not automatically reissued. Contact us for help with that reward.