Refund policy

Returns
Our policy lasts 15 days. If 15 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ZettaiRyouikiStudios@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Preorder items are not exchangeable after the preorder date ends. If you need to exchange it for the same item, send us an email at ZettaiRyouikiStudios@gmail.com and send your item to: 5801 Golden Triangle Boulevard, #103, Fort Worth Texas 76244, United States

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 5801 Golden Triangle Boulevard, #103, Fort Worth Texas 76244, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Commission Refunds

There is a chance that you may not be satisfied with my artwork or have personal reason or emergency issue and want me to refund.

here's details and conditions.

  - I will not Refund in any case after I start coloring. Please bare this in mind!

• Fully Refund

• I will fully refund if I didn't start anything.(or even I draw a sketch but didn't send to you yet)
• If there is any fee in this operate I will charge it in your refund(exp. if you send me $10 and has PayPal fee. when I refund,you will receive only $10 - PayPal fee)
• If I send you a sketch, You can't request fully refund anymore.(depend on date/time,if you send a note for fully refund before the time I send a sketch to you. this count as your demand)
• Refund your payment with additional fee(if you choose from Option section)